Shipping, Returns & Adjustments
General Shipping Information
Buyers are responsible for paying shipping fees (where applicable). Orders are shipped via Royal Mail for all destinations.
Great Britain
Standard shipping costs £3.00 orders up to £50 and is free on orders over £50. Orders are shipped using Royal Mail services. All orders are shipped using tracked shipping services; 48 Hour as standard with 24 Hour and Special Delivery upgrades available. Orders valued over £150 will be automatically upgraded to Special Delivery Guaranteed by 1pm at no extra cost to the customer. Orders up to £2500 in value are covered by Royal Mail. The customer will receive tracking information via email once the package has been shipped. Bad Times Designs is not responsible for your order once it's in the Royal Mail network, however we will do everything we can to follow up on any missing or damaged parcels.
We are unfortunately not able to ship to Northern Ireland via this website due to the introduction of GPSR. We hope this may change in the future.
Australia, Canada and USA
We are now able to ship to Australia, Canada and the USA! We charge a flat rate for shipping - £15.00 for International Tracked & Signed (USA) or International Tracked (Australia & Canada). Parcels generally takes 7-21 working days to reach their destination, however this time may vary if there are delays with customs or postage services etc. Shipping upgrades are currently unavailable. Orders are shipped via the UK's national postage service Royal Mail, so will be transferred to your national postage service on arrival to your country. If you are a customer in the USA you will need to sign for your parcel on delivery. If there is no one home to take the delivery, USPS will generally leave a note and hold your parcel for a specified period of time. We have known this period to only last 1 one day in the past so please keep an eye on your tracking information and act fast if your parcel is undeliverable. Parcels will be returned to us in the UK if they are unclaimed. Additional shipping fees will apply if you would like your order to be re-shipped, otherwise a refund for the items will be applied. Orders up to £250 in value are covered by Royal Mail for all destinations. The customer will receive tracking information via email once the package has been shipped. Import duty and/or taxes may be charged by the courier on arrival to your country. Bad Times Designs is not responsible for your order once it's in the Royal Mail network, however we will do everything we can to follow up on any missing or damaged parcels.
EU & EEA
We are actively working on being able to ship to the EU (European Union) and EEA (European Economic Area) again. Due to import laws, varying sales tax rates, packaging restrictions and the introduction of GPSR, the EU and EEA are not as straightforward as other countries. If we are able to ship to these areas again it will most likely be via Etsy.
We do not currently ship to countries outside of those listed above via this website. Any order placed addressed to a fulfilment centre or 3rd party courier will be cancelled and refunded.
Processing Times
In general please allow up to two weeks for your order to dispatch. Custom jewellery and large orders may take a little longer to process, however you will be informed if this should be the case. If we can foresee any major delays to the processing time of your order (i.e. illness, delays to supply shipments) we will inform you as soon as possible. Orders are generally shipped on Tuesdays and Fridays, however this may vary.
If your order is comprised solely of ready to wear items, your order will usually be included in the next dispatch batch. If your order contains an item which is on pre-order, the whole order will be dispatched once the item has been restocked. If you wish to receive the non pre-order item(s) in the usual timeframe, please place two separate orders.
Local Delivery
If you live local to Chelmsford you can request local delivery at the checkout for £1.50. Hand delivering parcels is better for the environment and usually means you'll get your order quicker. We don't have a physical shop so local pickup orders will generally be hand delivered, however if you would prefer to meet in the town please let us know. Please note this option is geographically restricted by distance so may not be available to everyone living in Chelmsford. If you don't live locally but are going to be in Chelmsford soon after placing an order, drop us an email or DM to discuss an in-person handover.
Returns
We cannot accept returns for pierced jewellery due to hygiene reasons. All other items can be returned with 30 days of confirmed delivery. Please contact us at badtimesdesigns@gmail.com before sending any items back. Refunds will be processed once the item has returned to our HQ. It is the buyer’s responsibility to pay for the shipping for the item to be returned. Items must be returned in their original condition, i.e. no damage caused by the buyer, and in original packaging where possible. If original packaging is not available, please ensure the new packaging provides adequate protection for the item. If the item is damaged in transit and it has not been adequately packaged, the refund may not be approved.
Rented Items
Our non-pierced jewellery is available to rent (subject to agreement). Rented items will be dispatched within the same timeframe as purchased items. Express dispatch can be requested at an extra cost; depending on the type and quantity of the item(s) this may not always be possible but we will try our best to meet your needs. Rented pieces need to be returned to us within 30 days of the item(s) arriving with you unless we have agreed otherwise. Item(s) must be returned via tracked shipping with adequate compensation and the tracking number needs to be sent to badtimesdesigns@gmail.com once postage has been arranged. Each extra day where the item(s) have not been returned will result in 5% of the item value being withheld from the deposit. If an item is lost or damaged, the deposit will be forfeited. If you love the rented item and would like to keep it, please contact us to discuss this possibility. See our Rentals page for the full terms and conditions.
Adjustments
We totally understand that bodies change shape over time and we want to make sure you can enjoy wearing your BTD jewellery for as long as possible. If you have one of our made-to-order chainmail pieces and would like to get it adjusted to fit more comfortably, please drop us an email with your name, order number and new measurements. Requests are assessed on a case-by-case basis and we reserve the right to reject requests which would change the nature of the piece (i.e. changing a bracelet into a necklace) without further payment being made. Buyers are responsible for shipping costs for both directions but the first adjustment to a chainmail piece is free. Further costs may incur if we are requested to amend a piece more than once in a short period of time, however as previously stated, this is determined on a case-by-case basis. To note, buyers are responsible for providing accurate measurements when purchasing made-to-order chainmail (measurement guides are provided in item descriptions). If you are returning an item for adjustment, the final leg of the shipping can be purchased here.
Unclaimed Parcels
If your order is returned to us by Royal Mail due to an incorrect or incomplete address, or if there is no answer at your address and a signature is required, we will contact you via the email address provided on your order. Postage can be rearranged at an additional cost, or we can issue a refund for your order. If after 14 days we have not received a response, we will issue a refund for the cost of the items.