FAQs

In general, please allow up to two weeks processing time for your order to dispatch. All of our products are handmade, most being made to order, and I can only work so fast. Larger orders and custom pieces may also take longer to process. Any potential delays to processing time will be publicised. Find out more on our Shipping & Returns page.

All orders are sent with tracked shipping via Royal Mail.

Great Britain: Standard delivery (48 Hour tracked) costs £3.00 on orders up to £50 and is free on orders over £50. Upgrades are available for 24 Hour Tracked shipping for £4.50 and Special Delivery Before 1pm Next Day for £10.

Elsewhere: Standard delivery costs £15 for all orders. Shipping upgrades are currently unavailable.

Please note that we will try our best to ship your order as soon as possible but processing time remains 2 weeks. See the FAQ above and our Shipping & Returns page for more information.

Bad Times currently ship to Great Britain, Australia and Canada.

Shipping to the US is currently paused due to the removal of the de minimis exception. The situation with duties is still unclear so we have ceased taking orders from US customers until we have a clearer idea of the charges and responsibilites.

Due to strict import laws we are no longer able to ship to the EU or Northern Ireland. As a small business of only one person, it is a huge amount of extra work to comply with all of the import laws for each country, however this is something I am actively working on. If we are able to ship to the EU and Northern Ireland again it will most likely be via Etsy.

I aim to look into countries on a case by case basis to see whether I can feasibly ship there or not.

In most cases, yes! Whether its for accessibility, comfort or just personal preference, drop an email to info@badtimesdesigns.com. If the request is made after the order has been placed I can’t guarantee we will be able to do it but I will try my hardest!

Please note requests for solid/plated gold or silver findings will need to be made as a custom order as these will be more expensive.

If you're after something unique head to our Custom Enquiries page for more information.

Yes, we offer most products for rent for stylist pulls, photoshoots and events (based in the UK only). We require the full value of the item(s) to be paid upfront to cover the renting cost and deposit:

• Renting cost - 10% (ready-to-wear) or 25% (made-to-order) of the item value
• Deposit - 90% (ready-to-wear) or 75% (made-to-order) of the item value

The deposit will be refunded upon the safe return of the item(s), providing there is no damage to the item(s). If you would like to rent any of our jewellery, please see further information on our Rentals page and fill out the form. Renting can only go ahead after we have confirmed your request. Only currently available to customers in Great Britain.

See our Rentals page for more information.

Please contact us via email if your made-to-order bracelet or necklace does not fit. It is the customer’s responsibility to ensure the correct measurement is supplied to us when ordering, however we understand bodies may change shape and size over time. Adjustments will be considered on a case by case basis, taking into account the item in question, the date of purchase and the size of the adjustment needed. Some requests may be denied, i.e. adjustments which turn a bracelet into a necklace.

Chainmail necklaces are measured hanging at their maximum length, and bracelets on a mandrel for consistency. Each chainmail weave has a different amount of stretch so measuring flat will not yield accurate measurements. Thicker chains need to be longer than the circumference of your neck/wrist to be able to close; a measuring guide is provided on each listing for reference. If you believe you have received a necklace which is not the correct length, please measure hanging against a solid ruler or tape measure before contacting us. If your piece is the correct length but doesn't fit comfortably, contact us via email to discuss an adjustment.

It is the customer’s responsibility to pay for postage for both directions if requesting an adjustment. Please note that necklaces on a chain (i.e. NORTH, ARIES etc) may incur additional charges for adjustments as the chain cannot be made longer without recutting from the spool. Find out more on our Shipping & Returns page.

If this is the case, we’re so sorry! We want everyone to have a great experience with us and are committed to fixing any problems you may have. Please get in contact with us if your order is damaged or something is missing on arrival, or if it doesn’t arrive at all. Mistakes can happen and we will do everything we can to make sure you receive what you paid for.

Chainmail necklaces are measured hanging at their maximum length for consistency and bracelets are measured on a mandrel. Each chainmail weave has a different amount of stretch so measuring flat will not yield accurate measurements. If you believe you have received a necklace which is not the correct length, please measure hanging against a solid ruler or tape measure before contacting us. Bracelets will not necessarily be the length ordered from end to end as the weave's thickness will affect the inner circumference of the chain. If your piece is the correct length but doesn't fit comfortably, contact us via email to discuss an adjustment. Find out more information about adjustments here.

As much as we try to check our components for quality, there's always a slim chance we may have been sent something faulty. If you believe your item has a faulty component please get in contact with us so we can assess for repair.

We try to ensure the photos on our website and social media sites are representative of our products. This may involve editing the photos to combat unflattering lighting or to balance the colouring.

Please note that we cannot be held responsible for any damage caused to our products through shipping or negligence. Our products are durable and are stress tested to ensure a long life, however there are limits to what they can withstand in regards to pressure, impact, heat and oils. Check our care page for more info on how to look after your Bad Times products.

All items except ear accessories can be returned within 30 days of confirmed delivery. We cannot accept returns for pierced jewellery or clips-ons due to hygiene reasons.

Please contact us via email before sending any items back. Refunds will be processed once the item has returned to our HQ. It is the buyer’s responsibility to pay for the shipping for the item to be returned. Items must be returned in their original condition, i.e. no damage caused by the buyer, and in original packaging where possible. If original packaging is not available, please ensure the new packaging provides adequate protection for the item. If the item is damaged in transit and it has not been adequately packaged, the refund may not be approved. Find out more on our Shipping and Returns page.

Our emails are automated and sometimes they get caught in spam filters so please check your junk folder just in case.

If you paid via PayPal your order may have been put on hold for inspection. Your checkout may have failed to finish loading if this is the case. PayPal selects random payments to inspect for fraud; this is nothing to worry about and it will get released eventually. PayPal will often not let you know that this is happening but you can see the status of your payment by logging in to their site - if it says 'pending' this means it is being checked. It can take anywhere from a few hours to a few days for the process to be completed but it is unfortunately completely out of our hands so we cannot do anything to stop them from doing this or speed up the process. You will receive a confirmation email from us once your payment has been released and we will get working on your order.

We don't have anything booked for 2025 yet but keep an eye on our Instagram page for any announcements!